Shipping policy
Shipping Policy
Order processing
Orders are normally processed within 1β3 business days, excluding weekends and public holidays.
Once an order has been processed, it will be passed to the relevant delivery provider. You will receive a confirmation email when your order has been dispatched.
Orders containing multiple products may arrive in separate packages because items can be supplied from different fulfilment locations. You will not be charged additional shipping fees if an order is divided into multiple packages.
Shipping cost
CleverFinds currently offers free standard shipping to all supported destinations. The available shipping destinations are shown during checkout.
Estimated delivery times
Estimated delivery times begin after an order has been processed:
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United Kingdom: 7β15 business days
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European destinations: 7β18 business days
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Other international destinations: 10β20 business days
These estimates are not guaranteed. Delivery can be affected by customs processing, local postal services, peak shopping periods, severe weather and other circumstances outside our reasonable control.
We aim to deliver all orders within 30 calendar days unless a different timeframe has been clearly agreed with the customer. If we become aware that we cannot deliver within the agreed period, we will contact you and explain the available options, which may include cancellation and a refund.
Countries and regions served
We currently deliver to:
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Croatia
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Cyprus
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Czechia
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Denmark
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Estonia
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Finland
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France
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Germany
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Greece
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Hong Kong SAR
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Hungary
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Ireland
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Israel
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Italy
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Japan
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Latvia
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Lithuania
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Luxembourg
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Malaysia
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Malta
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Netherlands
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New Zealand
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Norway
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Poland
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Portugal
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Romania
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Singapore
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Slovakia
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Slovenia
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South Korea
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Spain
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Sweden
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Switzerland
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United Kingdom
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United States
Availability may depend on the product and delivery address. If your country is unavailable during checkout, we cannot currently deliver there.
Order tracking
Where tracking is available, tracking details will be sent by email after your order has been dispatched.
Tracking information may take several business days to update after dispatch. Some local delivery providers offer only limited tracking updates.
Customs, duties and import charges
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless they are collected during checkout, these charges are not included in the product price and are the customerβs responsibility where permitted by applicable law. CleverFinds does not control these charges and cannot guarantee their amount.
Customers should check their local customs requirements before ordering.
Delayed orders
If your order has not arrived within the estimated delivery period:
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Check the tracking information provided.
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Check that the delivery address on your confirmation email is correct.
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Contact the local delivery provider where appropriate.
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Email cleverfindss.com@gmail.com with your order number.
We will investigate the delivery with the supplier or carrier and provide an appropriate resolution. This may include a replacement or refund where the parcel is confirmed as lost.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address when ordering.
Contact cleverfindss.com@gmail.com immediately if you notice an error. We cannot guarantee that an address can be changed after the order has entered processing.
Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
Damaged or incorrect orders
If an order arrives damaged, faulty or incorrect, contact cleverfindss.com@gmail.com as soon as possible. Include your order number and clear photographs or video showing the issue.
We will assess the issue and arrange an appropriate solution in accordance with our Refund Policy and your statutory rights.
Contact
For shipping questions, contact:
Email: cleverfindss.com@gmail.com